Sorry to butt in. I have read all these posts over and over. I must be missing something important. I have all the files but I can not get OSTicket to process eMail automatically without someone being logged in.
I am running Derben Linux, Apache. OS Ticket is loaded remotely via: http:\\server\osticket
the files are on the file server in the /var/www/osticket directory. cron.php is located at /var/www/osticket/api/cron.php Not sure what other information you need. What I am wondering is what am I supposed to do to get cron to load eMail automatically?
Greg, let's deal with your issue it its own topic. Please start a new topic, and be sure to include the missing info that is requested here:Please read before requesting assistanceThe information we need is outlined in that topic.Just an observation, you seem to be confusing the "/" and "\" characters. The "\" is used in the Windows world, but you can't use "\" in an http URL.Thanks.Jack