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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Increase maximum file size


Does anyone know who i can increase the maximum file size, now it is 2MB and thats to little.
Thanks in advance.


  • Is this limit in osTIcket, or in your php.ini?

    Not enough information here.

  • As far as I know when you increase the limit in your PHP.ini you can increase it in osTicket, under Admin Panel > Settings > Tickets.

    Please also not that you can set different limits, 1 for agent file uploads and 1 for end user file uploads.
  • Thats what i did in the php.ini at this line :

     Maximum allowed size for uploaded files.
    upload_max_filesize = 20MB

    Still not working.

    And in the GUI the size is still to small.
  • edited January 2015
    Did you restart your web server service? ;)
  • There are other settings that affect this.  I won't go into all of them, because some may not apply--but the url you referenced has it all. One that you need to see is post_max_size.  Execution limits may also factor in.


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