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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Custom Field popup


Is it possible to show a specific field during the add of e.g. an emerency ticket do define a prio. (1.,2 or 3)
But this extra field should only popup when an emergency help  topic is selected.
Looking forward to your reply.


  • Not really.  But if you have a help topic that is "emergency" then you can set the Priority to a specified level in the help topic itself.
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