when i want to send a new ticket the new ticket page require EXT. why?what is this and what is for?
It's a field for phone extension. It's not required, and you can shut it off if you do not want to use it.Admin panel -> Manage -> Forms -> Contact Information -> click on Config for Phone Number. Uncheck "Add a separate field for the extension"
Hi ntozier I have version 1.9.6 the check button is there but checked or unchecked it does not remove the separate field for the extension Is this a bug or am I in the wrong place ?