osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Can agent create a ticket with additional users/collaborators?
|osTicket Version||v1.9.4 (c18eac4)|
|Web Server Software||Apache|
For example, we want to create a new ticket with Person A as the main "User" but copying Person B as a collaborator.
It appears that at present we have to open the ticket with Person A, and can only add a collaborator when we respond.
It means that we would not be able to put an initial response when we open the ticket - a very useful tool, thank you - as Person B would not get that.
Am I missing something?