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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

SMTP Error

I'm getting this error when adding a new email in my Osticket - Failed to connect to [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]Any help would be appreciated.


  • Sounds like you cannot connect to the mail server.  This could be caused by a number of things, incorrect settings, local host fire wall, remove host firewall, etc.

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