osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Assign Ticket not limited to my department
Is it possible to limit the assignment of a ticket just to a person within my department?
Also when there is a department transfer, it doesn't sever the ticket assignment. Is it possible to drop ticket assignment when the department is transferred?
It looks like these two functions (department transfer and assign ticket) have been designed to be independent of one another.