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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

User unable to login via Active Directory, LDAP configuration settings and backend process required

Need help in setting to login via Active Directory to clients/users, LDAP configuration settings and backend process required.

Server Information
osTicket Versionv1.9.3 (bba9ccc)
Server SoftwareApache/2.4.4 (Win32) OpenSSL/0.9.8y PHP/5.4.16
PHP Version5.4.16
MySQL Version5.6.12


  • 1. upgrade to current.
    2. install the Authentication :: LDAP and Active Directory plugin.
    3. configure it.
    4. enable it.

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