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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket dashboard/overview

Hi,

I want to add to statusses on the ticket overview dashboard.
I want to add the last update date and time in a ticket and the agent who placed the update.
Also i want to add the status of the ticket on the ticket overview dashboard.
How can i configure this ?
Thanks in advance

Comments

  • There is no way to do that via the ui.  You would have to locate and modify the code that generates the dashboard.  I imagine that the code is located in the following file:

    /scp/dashboard.php

    It's not something that I've ever tried to do and I don't think I've ever even looked at that file more than in passing, so its not something that I can instruct you how to do.
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