It's honestly easier to reset the admin account password (imo)This article ought to point you in the right direction.http://www.tmib.net/content/recover-reset-admin-account-passowrd-osticketOnce you are logged in you should be able to change the settings for the server.IF, you set the accounts to LDAP/AD only this obviously won't work. To get it to work, you can use the following query instead of what's in the linked article.update ost_staff set passwd = md5('yournewpassword'), backend ='local' where username='admin';Obviously make sure that you change yournewpassword to what you want the password to be, and admin to the username that you want to reset the password on. Let me know if you get stuck.