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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to remove ticket source field

Hi,

How can i remove ticket source field, when i look in forms i cant find this one.
Thanks in advance.


Comments

  • Removal of the ticket source field is not supported via the UI at this time.
    This field is auto populated for email, and User's using the ui.
    Agents are the only ones who can see (and change it) when opening/editing a ticket.
  • Do you know in which file on the backend this can be removed ?
  • You should start with /include/staff/ticket-view.inc.php around line 250 ;)
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