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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Attachment via API and FileSystem Plugin

Dear Forum,

we are using osTicket v1.9.5.1 and the API to create tickets. We modified the ost-api.php so that attachments are working till the point where the file ist handled via base64 and stored on the server. We also configured everything in osTicket.

The result: the file is succesfully saved on the server in a folder "uploads" in the root of osTicket.
In the ticket-email there is no attachment and in the Agent-Panel in the ticket there is a message with the headline"File Import Error" and
": Unable to save file" in the description.

Please advise.

Regards

Comments

  • "We modified the ost-api.php so that attachments are working till the point where the file ist handled via base64 and stored on the server."

    Sorry but we do not provide support for modified installations.  If you altered the code you own any issues that arise from the alterations.
  • So you say that attachments via API and Database works?
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