Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Remove requirement to type in something when reassigning a ticket

I find that our ticket assigners are typing in jibberish to get past the requirement to type in some text when reassigning a ticket to a tech.

Is there a way to remove this requirement?

Thanks!
Tagged:

Comments

  • I'll have to look at the code but I know it's possible - I used to do this back in version 1.6 or so.  I'll see if I can find it and post. Which version of 1.9 are you running?
  • @Scottro, thanks for the response. I found it a few moments ago. I had to download a program that would let me search through the php files and find the message saying a comment was required. Windows search sucks. Once I found it, I commented it out.


  • I actually search on github when I'm looking for something like that. :)
Sign In or Register to comment.