Thank you, I see that, but I guess my confusion is this:I am using phpMyAdmin and when I click on ost_ticket_event none of that data is editable like when I click on osti_tickets. It just shows the tickets and says:"This table does not contain a unique column. Grid edit, checkbox, Edit, Copy and Delete features are not available"So in my head it makes sense to go directly to the ticket, but when I do that I don't see the "state" to edit.Thanks for your help.--David