I have some trouble when I use osTicket 1.9.6.When user opens new ticket via email, he doesn't receive email with ticket number. Ticket is generated. User does receive replies to email.
Admin panel -> Settings -> Autoresponder.is New Ticket: checked?
Yes, it is checked. And it is not disabled on department level either.PSWhat happened to screenshots that I attached to first post?
Is it disabled in the help topic?I do not see any screenshots attached to the first post?
No, it is not disabled in help topic.
This is third attempt to post images.
PM me the email to mail and I'll toss a test ticket your way.
There is also a place under the actual email address settings to disable autoresponses:Admin Panel> Emails > Your Email Address > in the New Ticket Settings section.
It is also not disabled in this section.One other problem I noticed that might be related. If user replies to closed ticket, it should be opened. In my case it is not. This is also described here:http://osticket.com/forum/discussion/comment/93623/Perhaps my issue has also something to do with $autorespond variable? E-mail that I use is Google Group e-mail. Perhaps e-mail headers are different from standard email?
I can confirm that this is the case. If I use Google Group email then autorespond does not work and closed ticked are not reopened.
Groups probably wont work simply because osTicket tries to detect when a
email is part of a mailing list / group and and suppresses emails to
distribution groups. This is done to prevent endless loops.