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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now


HI ,

i need automatic calculation for time spent per ticket , can anyone pls help. so far in your forum only manual time entering is available


  • finally i got a simple solution,


    add a table header "Time Spent"  when ticket is closed.

    and fetch created value and closed value from (table = ost_ticket )

    the time spent =find difference .

    attaching the updated file .

    no changes in db . only one file need to change

  • Hi mohana.
    Are you sugesting uploading that file and erasing the original

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