Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

TIME SPENT CALCULATION

HI ,

i need automatic calculation for time spent per ticket , can anyone pls help. so far in your forum only manual time entering is available

Comments

  • finally i got a simple solution,

    include\staff\tickets.inc.php

    add a table header "Time Spent"  when ticket is closed.

    and fetch created value and closed value from (table = ost_ticket )

    the time spent =find difference .


    attaching the updated file .

    no changes in db . only one file need to change



    tickets.inc.php.txt
    29K
  • Hi mohana.
    Are you sugesting uploading that file and erasing the original tickets.inc.php?


Sign In or Register to comment.