Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

FEATURE REQUEST: Duplicate ticket merging / child duplicate tickets under parent ticket

Apologies if this question has already been asked:

I don't currently see a way for OSTicket to handle duplicate user requests.

Sometimes we have a problem where 2 - 3 users submit the same request because they do not always communicate internally.

There should be a way to child duplicate tickets under a parent ticket (many other mainstream ticketing systems support this function) - when the parent ticket is updated, all ticket participants are updated. When the parent ticket is closed, so are the child tickets.

Comments

Sign In or Register to comment.