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FEATURE REQUEST: Duplicate ticket merging / child duplicate tickets under parent ticket
Apologies if this question has already been asked:
I don't currently see a way for OSTicket to handle duplicate user requests.
Sometimes we have a problem where 2 - 3 users submit the same request because they do not always communicate internally.
There should be a way to child duplicate tickets under a parent ticket (many other mainstream ticketing systems support this function) - when the parent ticket is updated, all ticket participants are updated. When the parent ticket is closed, so are the child tickets.