osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New Ticked Opened Email Alert
I think I'm too tired, but it seems that I cannot find the page where I can enable this option.
Basically I want to send the user an alert that we've received their message.
Something like this:
Thank you for contacting us! A request support has been created for you and its number is #XXXXXX
I'm missing something?
Any thought is much appreciated.
Thanks in advance.