osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Character set issue after upgrading to v1.9.6
After I upgraded from 1.9.4 to 1.9.6 I started experiencing issues with national characters in tickets that were made from fetched emails.
I have no issues with emails that are composed in UTF-8, neither one (1.9.4 nor 1.9.6). But when somebody sends an email in iso-8859-2 -- I am getting something like this in 1.9.6:
Za¿ó³æ gê¶l± ja¼ñ instead of: Zażółć gęślą jaźń
When I get back to 1.9.4 all is good again.
I have a simple script to fire fetching emails and turn them into tickets/updates. The script has just one line:
I had exactly the same issue with v.1.6 after which I upgraded to 1.9.4.
Perhaps it is not related at all but it is worth mentioning that the upgrade from 1.9.4 to 1.9.6. was different than the previous one. After overriding the old version with the new files and opening the osTicket administration panel I wasn't prompted to go through to setup/install process, as the upgrade manual states. There was just an information that said that osTicket was already upgraded to 1.9.6.