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A colleague of mine (David Georgiu) and I were tasked with finding an open source ticketing system and deploying it in a Windows environment. We saw that there was a demand for some step-by-step instructions, so here goes. The tutorial covers prerequisites, installation of osTicket, and addition/simple config of the LDAP/AD authentication plugin. Prereqs for the setup we used are listed below the link. Enjoy! ~Ian Arné
Windows Server 2012 R2
Proper IP Addressing
IIS role install
.Net Framework 3.5 and 4.5 Features
Visual C++ 64 & 32 bit versions