osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email Ticket Submissions Get ID of Old Tickets
We've been using OSTicket for a while with little to no issues. However, a couple of updates ago (around the earlier 1.9.x) we started noticing that the numbering for email tickets was off and was causing old tickets to be reopened. For example, or current new ticket number would be 900, however, an new email ticket would be put in and instead of opening a new ticket at 901, it attempt to re-open an older ticket. There seems to be no rhyme or reason to the selection of the older ticket, senders are different, subjects are different, even content of the message differ.
We are on version 220.127.116.11 and I'm going to attempt to update to version 1.9.7 right now. I'll update the post to see if that fixes it, but anyones input would be greatly appreciated.