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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Showing custom form field in ticket details

Hello,

I edited the Contact Information form (the default form that comes with osTicket) to include a new value (Client ID Number)  that is required in my support requests.

Here you can see I added the field "No. de Cliente" to my Contact Details form:

image

Here you can see that the custom field does show up in the Contact Information form:

image


But I cannot get it to show in the Ticket Details page in the Agent panel. It should be shown somewhere, but I cannot get it to show up:

image


Is there any way to do what I´m trying to do?

Thanks!

Comments

  • To see the field you need to click on the name of the user ;)

    To show it directly in the ticket details page, you'll have to alter the source code.
  • edited April 2015
    @Chefkeks , awesome thanks! Can't believe I couldn't find it.

    I'll see if I can find a way to alter the source, I would like to have this shown to the agents right under the name if possible. I have no idea where to start looking though. Could you give me some pointers?

    Thanks again!
  • Take a look at the following file: include/staff/ticket-view.inc.php
  • Thanks again Chefkeks! It's a bit over my head unfortunately, I guess it's going to have to stay that way hehe.
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