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A rather different use for Osticket, what do you think?
I am working on a new project for a school, and we are going to use osticket to handle all teachers' "copies requests". Ok, this is how we are planning to use it:The school has a contract with a copy center, so we are going to create two teams in osticket, one for the people in the copy center, and the other for the administration of the school. Teachers will be required to submit a request and attach the document in pdf format they want the school to make copies of. This ticket will go first to the administration department, which will check the request and authorize it, and then the ticket will be assigned to the copy center team, which will make the copies.
The process is rather simple and quick, and the only question I have is if I'll face any slowness issue due to the attached pdf files in all tickets. Would it be better to set up filesystem storage?
So what do you think of this in general?