osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Include Ticket Thread in NewMessage Alert
Afternoon, I'm looking to configure our NewMessage email alert to include the whole thread of a ticket.
This is in part due to my boss wanting to see what's going on from start to finish of a ticket when a user replies to the ticket. Without actually logging into the OSTicket web UI itself. OSTicket is setup to be internal only at this site.
Is this even possible? Just looking for some answers on this.
Thanks in advance for the time and consideration!