osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Broadcast message to multiple users
Hi - does anyone know if there is a way to create a message in osTicket to selected users and have osTicket create individual tickets for that message?
On a regular basis I have to send urgent updates to a selection of clients, and I need feedback from each client to proceed.
The initial message being sent is the same to all clients so I was wondering if there is a way to 'broadcast' a message and have osTicket to create individual tickets for each user?
I'm aware of the Collaborators option, but as they are different clients and due to privacy I can't use that option.