The automation works fine, I mean, I send an Email to support@zetoox.com and Osticket convert this email to a ticket and send the AutoReplies.The problem is.. this autoreply message, doesn't replace the Special Variables into values... Then I receive this messageEstimado Pablo,
Su contacto a nuestro sistema
de Soporte fue registrado correctamente bajo el Ticket #151633
Puede ver y seguir el progreso de este ticket haciendo click en el siguiente
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Dear Pablo,
Calibri;mso-fareast-theme-font-latin;mso-ansi-language-AR;mso-fareast-language:
ES-AR;mso-bidi-language-SA">A request for support has been created and
assigned #151633. A representative will follow-up with you as soon as possible.
You can view
this ticket's progress online.
Your ZetooX Team,
Support Department
Departamento de Soporte
ZETOOX