osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Support for Exchange shared mailboxes
at our company we use Office365 and we have been investigation how to make shared mailboxes to work.
We have found out that Exchange server advertises protocols that in reality doesn't support, see for example here
We managed to fix the issue by editing in v1.9.3 of include/class.mailfetch.php line 139 from
'DISABLE_AUTHENTICATOR' => array('GSSAPI', 'NTLM',)));
'DISABLE_AUTHENTICATOR' => array('GSSAPI', 'NTLM','PLAIN')));
as suggested in the above link. After this modification imap access to the shared mailbox works with the usual syntax explained here.
I understand that this modification could have some side effects in other situations, but give the usefulness of shared mailboxes (in office 365 are free!!!) it would be nice if there was a options in the configuration page where this modification would be enabled.
Thanks anyways for this nice product