osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I was wondering if there is any way to configure Alerts when new tickets are opened to be sent to a group of people? As of right now, I only have the department manager and the admin get these alerts. I have a couple of helpdesk individuals who would need to get these alerts when new tickets are opened, however don't want everyone in the organization to get these alerts.