osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
A couple of suggestions or is it just me?
I'm brand new to osTicket- it's something I'v been wanting to add for a long time but never got around to it after a failure or two with other support "helplines". this looks like the answer but ...
upon testing I don't seem to be getting an acknowledgement email once I submit a new ticket, both in hotmail and gmail. Is this usual?- I wouldn't think so otherwise how could any customer look up any ticket response he may have missed ... which leads me onto a positive ... I did receive an email after replying to the ticket although the first two landed in junk areas, whilst the third attempt landed in the hotmail inbox.:rolleyes:
OsTicket looks great
Michael J Ming