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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

custom Priorities

I have seen comments that read "You cannot create custom priorities in the UI" 

Well can they be created any other way?

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Comments

  • Yes. You to have to do it via SQL query (or 3rd party SQL table editor).
    see the %ticket_priority table.  Changing the priority_id or priority_urgency may have undesired results.
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