Alex Young, I'm supporting multiple companies with osTicket and did a bit of customization on version 1.7.I recently upgraded to 1.9 and i'm rewriting those changes, i'm about to finish and i can share with you if you like.The changes i made are:- Per-Organization ticket count on top of the open ticket list (how many open tickets per customer)- Per-staff commenting count (to see how much work has each staff guy done in the day)- Detailed list of staff comments, so you can check the details of what's done in the day, what they answered, etc, without the need to click ticket by ticket.all of this show in the same ticket list.This is pretty useful and my staff is really used to work this way.Right now i'm looking for a way to filter open tickets per customer, that means: Customer A: 5 tickets, if you click the number "5" you should get a filtered list of the 5 open tickets of that customer, because each staff guy focuses on one customer for a given day.Another thing i had and i'm rewriting is to add 2 extra columns: Days since ticket creation, and Days since last staff visible response. This way we know how old a ticket is, and how long we haven't done anything for a ticket that the user is aware of (internal comments doesn't count since the user is not aware).Maybe i'm reinventing the wheel but haven't found anything like this. Any new ideas are welcome.I attach a screenshot.