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Using osTicket as a Job Queue System?
I'm currently working on a Prestashop website for my shop. I'm hoping that I can integrate a job queue ticket system so my customers can log in and see what position their job it in.
Does anyone feel that osTicket can do this?
The needs are very simple... A customer sends in a job, we enter the job in osTicket, that job is placed in osTicket's queue. The customer can hopefully log in and see what position their work is in line (hopefully using their prestashop account).
It's honestly simple... the only information that is needed to be inputted is:
Customer's Job Description
Customer being able to log in and see what position their job is in (example: "you are 35th in line now, up from 3 positions last week")
There won't really be any need for messages or anything like that, I'm assuming some notes can be entered in that the customer can see.
Thank you for any help or suggestions with this...