osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Just curious... What is the difference between the "Resolved" and "Closed" ticket statuses?
Normally, I would think the following, but I wanted to be sure before utilizing them:
- Resolved – The issue has been acknowledged, corrected, and no further action is needed or required.
- Closed – The issue was not corrected, or no corrective action was needed.
Thanks, in advance.