osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Add a 2nd email to the entire ticket (all responses)
I am looking for a mod to be able to add a secondary email (or CC) to the actual ticket upon creating the ticket (as staff or client).
So far, all I have been able to find are mods that allow you to manually enter extra emails within a response.
I am looking to avoid manual entry on every response, and just have it pull from the database for example.
I have a strong understanding of PHP and MySQL, so I have no problems editing the code (I actual have custom ITIL functionality that I built into our version).
Has anyone come across something like this? Or know where I would make the changes?
Let me know if you need more info