osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I would like to change the default settings so that an email would not be sent to the customer. Because we are primarily using osTicket as a phone solution in order to keep track of records and calls, we do not need to send emails to the customer each time.
Primarily there are 2 scenarios:
1) When creating a new ticket, the check box for "Send alert to user" is on by default. I would like to have it deactivated if possible.
2) When replying to a ticket, it has the email address of the customer filled in by default. I would like it to be set to "Do Not Email Reply". I know we could always just post internal notes to avoid this but because coworkers will have to consciously select that, it would be easier to just change the default to avoid an accidental false response.
Thanks in advance for the help!