Hi,we have just installed osTicket for our institution and it works great. :)I was wondering how you add extra columns on the open ticket window (agent panel)?There was a topic about this but it was for 1.8 (we are on 1.9.7):
http://forum.osticket.com/d/discussion//a-better-ticket-list/p1 Is there a way to do this in 1.9.7? I would really like to have the option to add a department column so weknow when a ticket comes into the default and not assigned via any of our email filters.Thank youKind RegardsVas