Hello,I have two questions for issues that I was stuck on.1 - I created an custom form that I would like to have show up automatically when the user goes to the OPEN NEW TICKET, instead of having to click on the HELP TOPICS --> SELECT FORM FROM PULLDOWN. -- Is there a way to simply place this custom form to default load when OPEN NEW TICKET is clicked on ??2 - Is there a way to ADD informative TEXTs on the custom form page ? -- For example if one would like to add a NOTE right next to a phone number field(if you are out of the US, we will call you collect). Is there a way to insert informative text next to a field on the forms ?Thanks,AP.