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Internal Activity Alert - Poster Email

When a new reply is posted to an existing ticket, I have both my End-User and Department Manager receiving email alerts.  The End-User receives the "Response/Reply Template", and the Department Manager receives the "Internal Activity Alert".

In the "Response/Reply Template", I'm using the "%{response.poster}" and "%{poster.email}" variables to show the End-User which Agent left the reply.  However, in the "Internal Activity Alert", the "%{poster.email}" variable does not appear to work.

Is there a way to insert the replying Agent's email address into the "Internal Activity Alert", if this ticket is not yet assigned/claimed?


-------  My Info  -------
osTicket Version: v1.9.7 (4be5782)
Web Server Software: Apache/2.4.7 (Ubuntu)
MySQL Version: 5.5.43
PHP Version: 5.5.9-1ubuntu4.9

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Comments

  • I don't think that you can... but I threw together a list of all the email address related variables I could think of.

    Email: %{recipient.email}
    Email: %{ticket.email}
    Email: %{poster.email}

    I dont think that this is actually one, but I would try %{staff.email}
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