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Add new ticket state filter
I created one more ticket status called "work in progress".
The default ticket state are open, answered, overdue, close.
I wanted to add one more state called "work in progress" and show on the sub menu, as below image red pointer
After i change the ticket status to work in progress, it will same as the overdue show the number of work in progress ticket.
when i click on work in progress only show me the work in progress ticket.
Anyone can advice me how to do that?
sorry for my poor english