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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Redmine

Hello Everyone,

I just installed OsTicket in my company and ths this working great.
I was wondering if it was possible to send and email to another adress once a ticket is created. Because we are currently working with redmine and I want to create bugs from the ticket created in OsTicket.

For an example a customer send us a request to ask for a problem on our web site.
So after that comes the autoreply from osticket to the customer and then osticket send an formated email to our redmine adress this way he will be created in redmine too.
If someone know a functionnality or have an idea on how to do that it would be great .

Thank you

Comments

  • Radjk;31999 said:
    Hello Everyone,

    I just installed OsTicket in my company and ths this working great.
    I was wondering if it was possible to send and email to another adress once a ticket is created. Because we are currently working with redmine and I want to create bugs from the ticket created in OsTicket.

    For an example a customer send us a request to ask for a problem on our web site.
    So after that comes the autoreply from osticket to the customer and then osticket send an formated email to our redmine adress this way he will be created in redmine too.
    If someone know a functionnality or have an idea on how to do that it would be great .

    Thank you
    This would be really nice to have, it is crucial thing which is missing to make it from a good to a very good light wight ticketing :-)
  • hi,

    how is this going?

    has anyone came up with anything?

    a tutorial or a plugin maybe?

    :)

    cheers


  • We have created a custom solution for this based on:  http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails

    I will be glad to help you set this up if you wish.  Email me at support@interpolat.com
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