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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Lastest version of variables and contexts

Hi, does anyone know of an up to date list of variables and the contexts they can be used in?

I have been reading here

But the contexts for some variables are not clear, for example where can ticket.thread be used?  Also, using  %{ticket.thread.lastmessage} is not the last message in the thread but the last message from the end user, if an agent has replied it will not work.

Am I missing something?   Any help is greatly appreciated!

Thanks very very much!



  • That's the only list, and the most up to date list that I know of (but then its also my list).

    Good news though, when 1.10 is released my list wont be needed anymore.  It has type-ahead variables in templates.  Talk about a sweet feature!  Sadly I don't know when its going Stable... so for now the ebst you can do is use my bad list and do some empirical testing.
  • Terrific! Thanks very much!
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