Yes, cron.php is running, verified by 'Auto Cron' showing in system logs. I reverse engineered the tables to see where all this data was being stored which brought me to `ost_form_field` and `ost_form_entry_values`. Until I do a proper update (I'm on v1.9.5.1 and assuming an updated version won't have this issue) I manually create data in the 2 tables you mentioned but also a new column in `ticket__cdata` with the field variable. This seems to work as I'm able to update the fields in the ticket editor, verify sql is being saved and the `ticket__cdata` does not get deleted.