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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] New ticket alert email: Adding message in subject line

I would like to be able to see the subject line (the customer created) in the new ticket alert email, when receiving an alert through email. And if sending ticket through the osTicket portal - I would like to be able to see the issue summary in the new ticket alert email.

This would support staff member will be able to quickly see the issue without having to go into the email and troubleshoot or assign accordingly.

Any ideas?

using - osTicket (v1.9.3)

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