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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can not receive ticket request

Hi Support,

When a use create a ticket via email, I can see the ticket from dashboard, but I can not receive ticket create mail.

If I need change some configuration on admin panel, how can I do it?



  • Resolved.

    It's about setup of "Alerts & Notices".
  • One more thing:

    When I ticket create via email, user can not receive email, but IT can receive, how can I setup it?

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