osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Updating Company Info Under Admin > Settings > Company displays client home page and results in 403
I've searched with both Google and within the search tool here and have not found anything that is on point. Please accept my apologies if there is something I overlooked.
Per your guidelines, here is my information. Note I am on a shared hosting environment and therefore do not control the server and as such will not be able to get much server information other than what is visible through cpanel.
osTicket Version v1.9.9-1-gbe2f138 (be2f138)
Web Server Software Apache
MySQL Version 5.5.42
PHP Version 5.4.42
I've recently upgraded from 1.6 something (I think - didn't think to look before upgrading).
When I attempt to update the information in the Admin > Settings > Company section, it doesn't take. The URL stays the same but it displays the client's home page (the page to submit a ticket or check ticket status) and a 403 Forbidden is thrown (I can see this in Firebug's Console)
Some things I've tested:
I am able to reply to a ticket (another thread I saw).
I am able to change settings on the Admin > Settings > System tab
I am able to create a ticket through the SCP interface
Email sweeping works
Taking a look at permissions it looks like all folders are set to 0755 and all files are set to 0644. Not sure if something needs to be changed after I uploaded the new files (I uploaded the new install over the top of the old having FileZilla overwrite existing files). I tried searching for update documentation and there doesn't appear to be any.
Please let me know what I am doing wrong. I appreciate the support. The product is greatly enhanced and I absolutely love the improvements that were made.