Sorry, the link should be without %C20%A0 in the end: https://github.com/osTicket/osTicket-1.7/issues/515 Solution 1 in the bottom of the link: Pay a consultantSolution 2 is to fiddle with the class.ticket:https://github.com/osTicket/osTicket-1.7/files/1053674/class.ticket.diff.txt I havn't testet it yet.