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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Dynamic Custom Lists

Hello all, 

I would like to have a list whose contents are based on what was selected in the previous drop-down list. This is the same concept as producing a custom list based on the help topic. However, we need to go on step further (inception style). 

The help topic determines the business division...
then a custom field is generated based on this ---> "Product Category" selection
then I would like to have a custom list appear based on the product category that is selected.

Anyone have any ideas how to do this? 



  • This is not currently a feature in the ui so you posted this to the correct section of the forums (Mods and Customizations).  I seem to recall someone else posting about this also for 1.9.8?  You might want to scroll through or search and see if you can find that thread.
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