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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Status op

Hello fellow forumers,

I would like to like to limit which ticket statuses an agent is allowed to select based on which department they are in. All of these statuses are still considered "open" so as far as I can see there is not a setting to control this. Am I overlooking something or is this only something php programmable?

Thanks.
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Comments

  • Q: Am I overlooking something or is this only something php programmable?
    A: No you are not overlooking something - you'll need to edit the php core files to achieve that.
  • Alrighty I'll see what I can cook up. Thanks.
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