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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

user ticket search

Hey people

when a user's search nutz ticket, you can set it up that he is also looking ticket numbers? that seems currently not to go, but ticket only on the subject or content


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  • I can confirm that the user side, search ticket number is not working, you can search for subject and content. The agent side is working perfectly.
    Server Information
    osTicket Versionv1.9.9-1-gbe2f138 (be2f138)
    Web Server SoftwareApache/2.2.22 (Debian)
    MySQL Version5.5.43
    PHP Version5.4.39-0+deb7u2
  • edited July 2015
    I'd suggest to open an issue over at github for this.
    I guess it's either not implemented at all (e.g. for security reasons) or it's a bug and shall actually work to search for ticket numbers in the end user portal.
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