Thanks for a fine product! I have some observations / bugs, or might just be my own oversight on how to configure. Running on: osTicket v1.9.9-1-gbe2f138 (be2f138), Web Server Apache/2.4.7 (Ubuntu), MySQL 5.5.43, PHP 5.5.9-1ubuntu4.11When I use the template editor to change email texts, it all works as expected, including the use of variables like :Hallo %{recipient.name.first}However, when i use these variables within hyperlinks, upon saving, these get malformed.For example, having this inside an email template:a href="%{recipient.ticket_link}"just opening the page and saving the page will malform it into:a href="%%7Brecipient.ticket_link%7D"It does not malform variables that are not inside hyperlinks.I installed phpmyadmin and am editing the table ost_email_template directly as a workaround.